Services Management

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• Product ID: D82552788

Services Management

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• Product ID: D82552788
• ISBN: 9780273673538

Package Size

22cm x 4.5cm x 27cm

Gross Weight

1.2kg

Author

Bart Van Looy

Roland Van Dierdonck

Paul Gemmel

Publishing Date

Jul 2003

Binding

Paperback

Pages

560 Pages

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Add to Cart Services Management - An Integrated Approach 2nd Edition

	Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject.. Buy 1 at wholesale price, make ~ 180% profit by reselling at market price ?up to R1600.

Product Features

• Real-life examples and short case descriptions.
• Clear objectives and chapter summaries.
• Guiding framework to translae concepts into practice.
• Further reading.
• Content has been expanded to include advances in the areas of IT, e-commerce and quality.
• Additional lectuer material online includes; lecture structures, questions, annotated references and PowerPoint slides

Description

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. http://www.dropshippers.co.za/

This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. http://www.dropshippers.co.za/

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Wholesale Price

Large, quality and discount/wholesale priced Services Management supplies, delivery to nationwide.

Media Resource

Total 1 Services Management media files include videos, audios, programs or documents available for download.

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