Clued - How to Keep Customers

Discounted and wholesale priced Clued - How to Keep Customers Coming Back Again and Again available at South Africa wholesale..

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Clued - How to Keep Customers
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Clued - How to Keep Customers

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  • Product ID: D85506352
  • ISBN: 9780137071128
Package Size
22cm x 4.5cm x 27cm
Gross Weight
1.2kg
Author
Lewis Carbone
Publishing Date
Mar 2010
Binding
Paperback
Pages
304 Pages

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Clued - How to Keep Customers

Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few.. More
Buy 1 at wholesale price, make ~ 140% profit
by reselling at market price ?up to R760.

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Product Features

  • Beyond Disney and Harley-Davidson--Practical, start-to-finish techniques to be used right now, whatever is sold.
  • Leverages the latest neuroscience to help readers assess, audit, design, implement and steward any customer experience.
  • By Lou Carbone, CEO of Experience Engineering, Inc., the world's #1 customer experience consultancy.

Description

Table of Contents

Introduction.

I. THE CASE FOR EXPERIENCE MANAGEMENT.

1. Orange Roofs and the Mouse: A Tale of Two Icons.

  • The Roots of Experience. Seeing Orange. Making Clues Systematic. A World Apart. Experience by Design. Experiential Vision. Enduring Lessons. A Constant Learning Process. Experience Evolution. References.
  • http://www.dropshippers.co.za/

2. Experience as a Value Proposition.

Smelling the Coffee. A Valuable Cup of “Joe”. Customers, Coffee, and Doughnuts. An Alan Wrench for Your Thinking...

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