Five Star Service

About the Author

Michael Heppell is the UK’s number one motivational trainer. His programmes on Brilliance have been attended by thousands of individuals and used by hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals. http://www.dropshippers.co.za/

Table of Contents

• The new edition will be refreshed and revised for 2010+, to include new sections on:
• Internet Service
• Dealing with special requirements
• Heads Up! – How to think like the Meerkat
• Complaints – your chance to shine
• Systemising routines and personalising exceptions
• Using new media
• Real life and inspirational examples of Five Star at work
• Creating a service brand
• Developing customer loyalty
• Turning five star service into five star profit
• Plus 5 specially created 90 day training programmes designed to implement Five Star ideas in the following environments:
• The Office
• Hotels & Restaurants
• Retail
• Public Service
• Education
http://www.dropshippers.co.za/