The only Cisco authorized textbook that for the IT Essentials:
PC Hardware and Software course from the Cisco Networking Academy
Program http://www.dropshippers.co.za/
- New Companion Guide format complements the online curriculum
with insight and instruction from Academy instructors
- A portable reference that supports all the topics in the new
course, aligning 1:1 with course modules
- Features improved readability, enhanced topic explanations,
real-world examples, and all new graphical presentations
- Alignment to A+ objectives
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The IT Essentials: PC Hardware and Software
Companion Guide supplements and complements the IT Essentials
I: PC Hardware and Software v4.0 online curriculum offered by the
Cisco Networking Academy Program. http://www.dropshippers.co.za/
The Companion Guide is designed as a supplemental textbook for
the Networking Academy course, offering students a portable desk
reference of the course content to use anytime anywhere as a study
aid. The chapter content aligns 1:1 to the online course module
topics, but does not merely mimic the content word-for-word. The
authors present the course material in the Companion Guide
in a comprehensive manner, providing their own examples where
necessary to augment a student's understanding of the course
material. http://www.dropshippers.co.za/
- Chapter Objectives as stated as questions at beginning of each
chapter
- Key terms listed in the Chapter openers
- Enhanced readability for younger student comprehension
- How To Feature provides step-by-step tasks for common
activities
- Key concept recaps, Check Your Understanding Questions, and
next chapter previews are in a concise summary at the end of each
chapter
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The Companion Guide serves as an additional
instructional tool for the instructor to assign take-home reading
or give vocabulary quizzes to better prepare the students for
in-class lab assignments. http://www.dropshippers.co.za/
The only Cisco authorized textbook that for the IT
Essentials: PC Hardware and Software course from the Cisco
Networking Academy Program http://www.dropshippers.co.za/
- New Companion Guide format complements the online curriculum
with insight and instruction from Academy instructors
- A portable reference that supports all the topics in the new
course, aligning 1:1 with course modules
- Features improved readability, enhanced topic explanations,
real-world examples, and all new graphical presentations
- Alignment to A+ objectives
http://www.dropshippers.co.za/
Table of Contents
Introduction
Chapter 1 Introduction to the Personal Computer
Objectives
Key Terms
Explain IT Industry Certifications
Describe a Computer System
Identify the Names, Purposes, and Characteristics of Cases and
Power Supplies
Identify the Names, Purposes, and Characteristics of Internal
Components
- Identify the Names, Purposes, and Characteristics of
Motherboards
- Identify the Names, Purposes, and Characteristics of CPUs
- Identify the Names, Purposes, and Characteristics of Cooling
Systems
- Identify the Names, Purposes, and Characteristics of ROM and
RAM
- Identify the Names, Purposes, and Characteristics of Adapter
Cards
- Identify the Names, Purposes, and Characteristics of Storage
Drives
- Identify the Names, Purposes, and Characteristics of Internal
Cables
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Identify the Names, Purposes, and Characteristics of Ports and
Cables
- Serial Ports and Cables
- USB Ports and Cables
- FireWire Ports and Cables
- Parallel Ports and Cables
- SCSI Ports and Cables
- Network Ports and Cables
- PS/2 Ports
- Audio Ports
- Video Ports and Connectors
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Identify the Names, Purposes, and Characteristics of Input
Devices
Identify the Names, Purposes, and Characteristics of Output
Devices
Explain System Resources and Their Purposes
Summary
Summary of Exercises
Check Your Understanding
Chapter 2 Safe Lab Procedures and Tool Use
Objectives
Key Terms
Identify Safe Working Conditions and Procedures
- Identify Safety Procedures and Potential Hazards for Users and
Technicians
- Identify Safety Procedures to Protect Equipment from Damage and
Data from Loss
- Identify Safety Procedures to Protect the Environment from
Contamination
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Identify Tools and Software Used with Personal Computer
Components and Know Their Purpose
- Identify Hardware Tools and Their Purpose
- Identify Software Tools and Their Purpose
- Identify Organizational Tools and Their Purpose
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Implement Proper Tool Use
- Demonstrate Proper Use of an Antistatic Wrist Strap
- Demonstrate Proper Use of an Antistatic Mat
- Demonstrate Proper Use of Various Hand Tools
- Demonstrate Proper Use of Cleaning Materials
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Summary
Summary of Exercises
Check Your Understanding
Chapter 3 Computer Assembly–Step by Step
Objectives
Key Terms
Open the Case
Install the Power Supply
Attach the Components to the Motherboard and Install the
Motherboard
Install Internal Drives
Install Drives in External Bays
Install Adapter Cards
Connect All Internal Cables
Reattach the Side Panels and Connect External Cables to the
Computer
Boot the Computer for the First Time
Summary
Summary of Exercises
Check Your Understanding
Chapter 4 Basics of Preventive Maintenance and
Troubleshooting
Objectives
Key Terms
Explain the Purpose of Preventive Maintenance
Identify the Steps of the Troubleshooting Process
- Explain the Purpose of Data Protection
- Gather Data from the Customer
- Verify the Obvious Issues
- Try Quick Solutions First
- Gather Data from the Computer
- Evaluate the Problem and Implement the Solution
- Close with the Customer
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Summary
Summary of Exercises
Check Your Understanding
Chapter 5 Fundamental Operating Systems http://www.dropshippers.co.za/
Objectives
Key Terms
Explain the Purpose of an Operating System
Describe and Compare Operating Systems to Include Purpose,
Limitations, and Compatibilities
Determine Operating System Based on Customer Needs
- Identify Applications and Environments That Are Compatible with
an Operating System
- Determine Minimum Hardware Requirements and Compatibility with
the OS Platform
- Hardware Compatibility List
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Install an Operating System
- Identify Hard Drive Setup Procedures
- Prepare Hard Drive
- Install the Operating System Using Default Settings
- Create Accounts
- Complete the Installation
- Describe Custom Installation Options
- Identify the Boot Sequence Files and Registry Files
- Describe How to Manipulate Operating System Files
- Describe Directory Structures
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Navigate a GUI (Windows)
- Manipulate Items on the Desktop
- Explore Control Panel Applets
- Explore Administrative Tools
- Install, Navigate, and Uninstall an Application
- Describe Upgrading an Operating System
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Identify and Apply Common Preventive Maintenance Techniques for
Operating Systems
Troubleshoot Operating Systems
Summary
Summary of Exercises
Check Your Understanding
Chapter 6 Fundamental Laptops and Portable Devices
Objectives
Key Terms
Describe Laptops and Other Portable Devices
Identify and Describe the Components of a Laptop
- Describe the Components Found on the Outside of the Laptop
- Describe the Components Found on the Inside of the Laptop
- Describe the Components Found on the Laptop Docking
Station
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Compare and Contrast Desktop and Laptop Components
- Compare and Contrast Desktop and Laptop Motherboards
- Compare and Contrast Desktop and Laptop Processors
- Compare and Contrast Desktop and Laptop Power Management
- Compare and Contrast Desktop and Laptop Expansion
Capabilities
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Explain How to Configure Laptops
Compare the Different Mobile Phone Standards
Identify Common Preventive Maintenance Techniques for Laptops
and Portable Devices
Describe How to Troubleshoot Laptops and Portable Devices
Summary
Summary of Exercises
Check Your Understanding
Chapter 7 Fundamental Printers and Scanners
Objectives
Key Terms
Describe the Types of Printers Currently Available
- Describe Characteristics and Capabilities of Printers
- Describe Printer-to-Computer Interfaces
- Describe Laser Printers
- Describe Impact Printers
- Describe Inkjet Printers
- Describe Solid-Ink Printers
- Describe Other Printer Types
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Describe the Installation and Configuration Process for
Printers
- Describe How to Set Up a Printer
- Explain How to Power and Connect the Device Using a Local or
Network Port
- Describe How to Install and Update the Device Driver, Firmware,
and RAM
- Identify Configuration Options and Default Settings
- Describe How to Optimize Printer Performance
- Describe How to Print a Test Page
- Describe How to Share a Printer
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Describe the Types of Scanners Currently Available
- Describe Scanner Types, Resolution, and Interfaces
- Describe All-in-One Devices
- Describe Flatbed Scanners
- Describe Handheld Scanners
- Describe Drum Scanners
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Describe the Installation and Configuration Process for
Scanners
- Explain How to Power and Connect a Scanner
- Describe How to Install and Update the Device Driver
- Identify Configuration Options and Default Settings
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Identify and Apply Common Preventive Maintenance Techniques for
Printers and Scanners
Troubleshoot Printers and Scanners
Summary
Summary of Exercises
Check Your Understanding
Chapter 8 Fundamental Networks
Objectives
Key Terms
Explain the Principles of Networking
Describe Types of Networks
Describe Basic Networking Concepts and Technologies
- Explain Bandwidth and Data Transmission
- Describe IP Addressing
- Define DHCP
- Describe Internet Protocols and Applications
- Define ICMP
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Describe the Physical Components of a Network
- Identify the Names, Purposes, and Characteristics of Network
Devices
- Identify the Names, Purposes, and Characteristics of Common
Network Cables
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Describe LAN Topologies and Architectures
Identify Standards Organizations
Identify Ethernet Standards
Explain the OSI and TCP/IP Data Models
Describe How to Configure a NIC and a Modem
Identify the Names, Purposes, and Characteristics of Other
Technologies Used to Establish Connectivity
Identify and Apply Common Preventive Maintenance Techniques
Used for Networks
Troubleshoot a Network
Summary
Summary of Exercises
Check Your Understanding
Chapter 9 Fundamental Security
Objectives
Key Terms
Explain Why Security Is Important
Describe Security Threats
- Define Viruses, Worms, and Trojan Horses
- Explain Web Security
- Define Adware, Spyware, and Grayware
- Explain Denial of Service
- Describe Spam and Popup Windows
- Explain Social Engineering
- Explain TCP/IP Attacks
- Explain Hardware Deconstruction and Recycling
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Identify Security Procedures
- Explain What Is Required in a Basic Local Security Policy
- Explain the Tasks Required to Protect Physical Equipment
- Describe Ways to Protect Data
- Describe Wireless Security Techniques
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Identify Common Preventive Maintenance Techniques for
Security
- Explain How to Update Signature Files for Virus Checkers and
Spyware
- Explain How to Install Operating System Service Packs and
Security Patches
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Troubleshoot Security
Summary
Summary of Exercises
Check Your Understanding
Chapter 10 Communication Skills
Objectives
Key Terms
Explain the Relationship Between Communication and
Troubleshooting
Describe Good Communication Skills and Professional
Behavior
- Determine the Customer’s Computer Problem
- Display Professional Behavior with the Customer
- Focus the Customer on the Problem During the Call
- Use Proper Netiquette
- Implement Workstation Ergonomics and Time- and Stre
- Management Techniques
- Observe Service Level Agreements (SLA)
- Follow Business Policies
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Explain Ethics and Legal Aspects of Working with Computer
Technology
Describe the Call Center Environment and Technician
Responsibilities
- Describe the Call Center Environment
- Describe Level-One Technician Responsibilities
- Describe Level-Two Technician Responsibilities
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Summary
Summary of Exercises
Check Your Understanding
Chapter 11 Advanced Personal Computers
Objectives
Key Terms
Give an Overview of Field, Remote, and Bench Technician
Jobs
Explain Safe Lab Procedures and Tool Use
- Review Safe Working Environments and Procedures
- Review Names, Purposes, Characteristics, and Safe and
Appropriate Use of Tools
- Identify Potential Safety Hazards and Implement Proper Safety
Procedures for Computer Components
- Describe Environmental Issues
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Describe Situations Requiring Replacement of Computer
Components
- Select a Case and Power Supply
- Select a Motherboard
- Select the CPU and Heat Sink/Fan Assembly
- Select RAM
- Select Adapter Cards
- Select Storage Devices and Hard Drives
- Select Input and Output Devices
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Upgrade and Configure Personal Computer Components and
Peripherals
- Upgrade and Configure a Motherboard
- Upgrade and Configure a CPU and a Heat Sink/Fan Assembly
- Upgrade and Configure RAM
- Upgrade and Configure BIOS
- Upgrade and Configure Storage Devices and Hard Drives
- Upgrade and Configure Input and Output Devices
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Identify and Apply Common Preventive Maintenance Techniques for
Personal Computer Components
Troubleshoot Computer Components and Peripherals
Summary
Summary of Exercises
Check Your Understanding
Chapter 12 Advanced Operating Systems
Objectives
Key Terms
Select the Appropriate Operating System Based on Customer
Needs
Install, Configure, and Optimize an Operating System
- Compare and Contrast a Default Installation and a Custom
Installation
- Install Windows XP Professional Using a Custom
Installation
- Create, View, and Manage Disks, Directories, and Files
- Identify Procedures and Utilities Used to Optimize the
Performance of Operating Systems
- Identify Procedures and Utilities Used to Optimize the
Performance of Browsers
- Describe Installation, Use, and Configuration of E-Mail
Software
- Set Screen Resolution and Update Video Driver
- Describe Installation of a Second Operating System
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Describe How to Upgrade Operating Systems
Describe Preventive Maintenance Procedures for Operating
Systems
Troubleshoot Operating Systems
Review the Troubleshooting Process
Summary
Summary of Exercises
Check Your Understanding
Chapter 13 Advanced Laptops and Portable Devices
Objectives
Key Terms
Describe Wireless Communication Methods for Laptops and
Portable Devices
- Describe Bluetooth Technology
- Describe Infrared Technology
- Describe Cellular WAN Technology
- Describe Wi-Fi Technology
- Describe Satellite Technology
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Describe Repairs for Laptops and Portable Devices
Select Laptop Components
Describe Preventive Maintenance Procedures for Laptops
- Describe How to Schedule and Perform Maintenance on
Laptops
- Explain How to Manage Data Version Control Between Desktops and
Laptops
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Describe How to Troubleshoot a Laptop
Summary
Summary of Exercises
Check Your Understanding
Chapter 14 Advanced Printers and Scanners
Objectives http://www.dropshippers.co.za/
Key Terms
Describe Potential Safety Hazards and Safety Procedures
Associated with Printers and Scanners
Install and Configure a Local Printer and Scanner
Describe How to Share a Printer and a Scanner on a Network
Upgrade and Configure Printers and Scanners
Describe Printer and Scanner Preventive Maintenance
Techniques
- Determine Scheduled Maintenance According to Vendor
Guidelines
- Describe a Suitable Environment for Printers and Scanners
- Describe Cleaning Methods
- Describe Checking Capacity of Ink Cartridges and
Toners
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Troubleshoot Printers and Scanners
Summary
Summary of Exercises
Check Your Understanding
Chapter 15 Advanced Networks
Objectives
Key Terms
Identify Potential Safety Hazards and Implement Proper Safety
Procedures Related to Networks
Design a Network Based on the Customer’s Needs
Determine the Components for the Customer’s Network
Implement the Customer’s Network
Upgrade the Customer’s Network
Describe the Installation, Configuration, and Management of a
Simple Mail Server
Describe Preventive Maintenance Procedures for Networks
Troubleshoot the Network
Summary
Summary of Exercises
Check Your Understanding
Chapter 16 Advanced Security
Objectives
Key Terms
Outline Security Requirements Based on Customer Needs
- Outline a Local Security Policy
- Explain When and How to Use Security Hardware
- Explain When and How to Use Security Application
Software
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Select Security Components Based on Customer Needs
- Describe and Compare Security Techniques
- Describe and Compare Access Control Devices
- Describe and Compare Firewall Types
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Implement a Customer’s Security Policy
Perform Preventive Maintenance on Security
- Describe the Configuration of Operating System Updates
- Maintain Accounts
- Explain Data Backup Procedures, Access to Backups, and Secure
Physical Backup Media
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Troubleshoot Security
Summary
Summary of Exercises
Check Your Understanding
Appendix Answers to Check Your Understanding Questions
Glossary
Index
IT Essentials:PC Hardware and Software Companion Guide - 3rd Edition descriptions were created by IT Essentials:PC Hardware and Software Companion Guide - 3rd Edition F54878533 wholesale priced dropshippers.
