IT Service Management

Discounted and wholesale priced IT Service Management: A Guide for ITIL(r) V3 Foundation Exam Candidates by Ernest Brewster..

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IT Service Management
South Africa Language

IT Service Management

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  • Product ID: G05426712
Package Size
24.6cm x 17.2cm x 1.4cm
Gross Weight
349g
Author
Ernest Brewster
Author
Richard Griffiths
Author
Aiden Lawes
Author
John Sansbury
Format
Paperback
Pages
200
Width
172.00 mm
Height
246.00 mm
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IT Service Management

ITIL(r) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL.. More
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FAQ

About this book, the "IT Service Management" author(s):
Dr Ernest Brewster is a long time champion of ITIL Service Management in a 30 year IT career which includes 20 years in senior roles in various public sector organisations. Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide. Aidan Lawes is one of the world's leading independent authorities on IT Service Management and co-authored the international standard ISO/IEC 20000. He is a Fellow of the BCS and the Institute of Service Management. John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management.

Description

ITIL(r) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(r) Licensed Product. http://www.dropshippers.co.za/

ITIL and IT service management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation.. http://www.dropshippers.co.za/

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