Service Management: Strategy

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• Product ID: G47755782

Service Management: Strategy

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• Product ID: G47755782

Package Size

22.8cm x 15.2cm x 1.9cm

Gross Weight

410g

Author

Richard Normann

Format

Paperback

Pages

254

Width

152.00 mm

Height

228.00 mm

Thickness

19.00 mm

ISBN

9780471494393

ISBN10

0471494399

BIC Subject Category

KNS

Dewey

338.4761068

Nielsen BookScan Product Class

S4.1

BIC Subject Category

KMKH

Publisher

John Wiley and Sons Ltd

Publication date

13 October 2000

Country

United Kingdom

City

Chichester

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Add to Cart Service Management: Strategy and Leadership in the Service Business by Richard Normann (Paperback)

	Intended for high-level executives in organizations whose "products" have a high immaterial content, such as service, image or.. Buy 1 at wholesale price, make ~ 190% profit by reselling at market price ?up to R920.

Description

Intended for high-level executives in organizations whose "products" have a high immaterial content, such as service, image or know-how, this work aims to be a comprehensive discussion of the management of service businesses, based on several years' research and consultation. http://www.dropshippers.co.za/

In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for.. http://www.dropshippers.co.za/

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