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Product ID: H23514573

Customer Service

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Product ID: H23514573
ISBN: 9780135109311

Package Size

22cm x 4.5cm x 27cm

Gross Weight

1.2kg

Author: Elaine Harris
Publishing Date: Jul 2009
Binding: Paperback
Pages: 192 Pages

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Add to Cart Customer Service - A Practical Approach: International Edition 5th Edition

The market-leader , Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining..
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Description

Tackles the important issues–facing customer service providers and managers today. http://www.dropshippers.co.za/

Addresses content most critical to the delivery of excellent customer service such as problem solving, strategy, empowerment, communications, motivation, leadership, customer retention, and technology.

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Explains ten characteristics of challenging customers–in chapter 7. http://www.dropshippers.co.za/

Helps readers predict problems they may encounter and prepares them to use the tools of empathy and respect to improve..

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..Dummies" to form an all in one guide to customer loyalty for large and small businesses..

2nd Revised edition of "

..from managing physical assets to exploiting knowledge, technology and innovation; new models of..

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