Customer Service

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Customer Service

The market-leader , Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Author

Elaine Harris

Publishing Date

Jul 2009

Binding

Paperback

Pages

192 Pages

Customer Service - A Practical Approach: International Edition 5th Edition

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Customer Service

..fit together. New information is included on internal customers, emerging technologies, and..

Services Management

..three central areas for any service manager: customers, employees and operations. Over 75% of..

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