The Secrets of Success in

About the Author

Nicola’s achievements started when she was accepted aged 19 as the youngest participant in the American Express Travel Service Graduate Programme. She quickly moved through the ranks and within four years held a senior position for the prestigious Chase Manhattan Account. She has worked with blue-chips such as Disney, Convergys, Iveco Ford and Procter & Gamble http://www.dropshippers.co.za/

Nicola can split her career into 3 key areas. The first working within the business travel industry, which gave her a clear understanding of how to deliver exceptional levels of customer service. The second included Key Account Management, Operational Sales Management and Business Development, which gave a real understanding of direct sales, how to create a winning sales team and team environment. The third, allowed for a transition from initially a pure sales role into writing and delivering training programmes. http://www.dropshippers.co.za/

Table of Contents

PART 1: You and your sales ability

1. It begins with belief
2. Flick the 'on' switch
3. Tune into radio WIIFM
4. Why some people buy and others fob you off
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PART 2: Your sales skills

1. Engage
2. Qualify
3. Compel
4. Commit
5. Overcome
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PART 3: Your sales strategy

1. Generating opportunities
2. Your ongoing recipe for success
3. Avoiding the most common mistakes
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