Customer Service

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• Product ID: M24911570

Customer Service

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• Product ID: M24911570
• ISBN: 9780135063972

Package Size

22cm x 4.5cm x 27cm

Gross Weight

1.2kg

Author

Paul Timm

Publishing Date

Apr 2010

Binding

Paperback

Pages

264 Pages

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Add to Cart Customer Service - Career Success Through Customer Loyalty 5th Edition

	Customer Service: Career Success through Customer Loyalty , 5e provides a systematic process for building service skills that all.. Buy 1 at wholesale price, make ~ 180% profit by reselling at market price ?up to R1400.

Product Features

• Explains why certain actions lead to better customer loyalty and provides specific ways to accomplish these behaviors.
• Goes well beyond canned responses to help students apply creative solutions to ever-changing problems.
• Discusses ways to measure ongoing customer loyalty.
• Examines how loyalty translates to business growth and development through recommendations, referrals and promotions.
• More

Description

Table of Contents

1. Know Why Service Matters
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PART 1: LITTLE THINGS

1. Use Behaviors That Engage Your Customers
2. Listen to Your Customer (a Big “little thing”)
3. Use the Telephone Well for Good Service
4. Use Friendly Web Sites and Electronic Communication
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PART 2: INSIGHTS

1. Recognize and Deal with Customer Turnoffs
2. Insight into Emerging Trends in Customer Service
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PART 3: FEEDBACK

1. Get Customer Feedback
2. Recover the Potentially Lost Customer
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PART 4: EXPECTATIONS

1. Exceed Customer Expectations with Value
2. Exceed Customer Expectations with Information
3. Exceed Customer Expectations with Convenience and Timing
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PART 5: LIVING LIFE

1. Dealing with Emotional Labor
2. Get Employees to Give Great Service
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Customer Service

..customer service excellence. Using an organized and concise layout, it covers a wide range of..

Customer Service for Dummies

..and weaknesses, create useful customer surveys, and learn from the successes and failures of..

"Harvard Business Review"

..loyalty through unique relationship-building strategies, such as partnerships, branding, and..

Five Star Service: How

.. repeat orders and referrals from everyone you encounter Whether it's studying the Disney parking..

• Inventory
• Letter C
• Letters C-S (CS)
• Letters C-S, Number (CSn)

Textbook Price Regulation

.. 98% South African university textbooks are published and printed at USA and UK. University textbooks are very expensive at South Africa and they..

Books2010

Wholesale Price

Large, quality and discount/wholesale priced Customer Service supplies, delivery to nationwide.

Media Resource

Total 1 Customer Service media files include videos, audios, programs or documents available for download.

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