Customer Service for Dummies

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• Product ID: O74308008

Customer Service for Dummies

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• Product ID: O74308008

Package Size

23.4cm x 18.8cm x 2.3cm

Gross Weight

610g

Author

Karen Leland

Author

Keith Bailey

Format

Paperback

Pages

408

Width

188.00 mm

Height

234.00 mm

Thickness

23.00 mm

ISBN

9780471768692

ISBN10

0471768693

Dewey

658.812

Nielsen BookScan Product Class

S4.2

BIC Subject Category

KMPP

Publisher

John Wiley and Sons Ltd

Publication date

12 May 2006

Country

United States

City

New York

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	"Customer Service For Dummies, Third Edition" integrates the unbeatable information from "Customer Service For Dummies.. Buy 1 at wholesale price, make ~ 200% profit by reselling at market price ?up to R450.

Description

"Customer Service For Dummies, Third Edition" integrates the unbeatable information from "Customer Service For Dummies" and "Online Customer Service For Dummies" to form an all in one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up to date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the.. http://www.dropshippers.co.za/

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