Conflict Survival Kit, The

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• Product ID: Q23892923

Conflict Survival Kit, The

Barcode

• Product ID: Q23892923
• ISBN: 9780131183032

Package Size

22cm x 4.5cm x 27cm

Gross Weight

1.2kg

Author

Clifford Goodwin

Daniel Griffith

Publishing Date

Mar 2006

Binding

Paperback

Pages

352 Pages

Purchase one Conflict Survival Kit, The at wholesale dealer discount price from genius brand wholesale drop-shipper now and get it post to your door or your online retailing shop shoppers.

Add to Cart Conflict Survival Kit, The - Tools for Resolving Conflict at Work

	Offering essential tools and strategies for conflict management, The Conflict Survival Kit: Tools for Resolving Conflict at Work is.. Buy 1 at wholesale price, make ~ 160% profit by reselling at market price ?up to R880.

Product Features

• Gives students a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making.
• Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc.
• Includes resolution frameworks and models for these situations using a step-by-step process.
• Introduces students to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution.
• Provide a collection of specific skills, advice, activities, challenges and techniques which students can apply immediately to workplace situations.
• Feature creative application of chapter content using traditional case studies, scenarios involving a fictitious company, and eleven different characters that are used in end-of-chapter role plays.
• Give instructors flexibility and assignment material that can be used for class discussion, written assignments, self-instruction, etc.
• Synthesize chapter material and test basic student comprehension.

Description

Table of Contents

1. The Nature of Conflict
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PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE

1. Preventing Conflict
2. Approaches to Conflict
3. Working Towards Collaboration
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PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT

1. The Three Channels of Communication
2. Listening to Resolve Conflict and Build Lasting Relationships
3. The Communication Continua
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PART III: PREPARING TO RESOLVE..

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• Inventory
• Letter C
• Letters C-S (CS)
• Letters C-S-K (CSK)

Textbook Price Regulation

..university textbooks are published and printed at USA and UK. University textbooks are very expensive at South Africa and they are very scary...

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