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Conflict Survival Kit, The

Conflict Survival Kit, The - Tools for Resolving Conflict at Work descriptions were created by Conflict Survival Kit, The..

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Conflict Survival Kit, The
South Africa Language

Conflict Survival Kit, The

  • Gives students a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making.
  • Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc.
  • More
Author
Clifford Goodwin
Daniel Griffith
Publishing Date
Mar 2006
Binding
Paperback
Pages
352 Pages
Conflict Survival Kit, The

Conflict Survival Kit, The - Tools for Resolving Conflict at Work

Textbook: Conflict Survival Kit, The - Tools for Distribution Details

Table of Contents

  1. The Nature of Conflict
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PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE

  1. Preventing Conflict
  2. Approaches to Conflict
  3. Working Towards Collaboration
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PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT

  1. The Three Channels of Communication
  2. Listening to Resolve Conflict and Build Lasting Relationships
  3. The Communication Continua
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PART III: PREPARING TO RESOLVE CONFLICTS

  1. Are you Capable?
  2. Opening the Doors to Conflict Resolution
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PART IV: APPLICATION AND PRACTICE

  1. The Building Blocks of Collaboration
  2. Integrative Negotiation: Negotiating as Partners
  3. Overcoming Barriers to Integrative Negotiation
  4. Mediating Conflicts Between Parties
  5. Decision Making Choices for the Manager
  6. Handling Conflicts Requiring Direct Confrontation
  7. Special Situations: “Opportunistic” Employees, Workplace Violence, and Terminations
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CONCLUSION

  1. Achieving Effectiveness as a Conflict Manager
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